Shipping & Returns

Shipping

Where we ship

We ship Australia-wide. International freight to the Asia Pacific region can be arranged by quote for larger orders and sourced equipment — contact us before ordering.

Dispatch times

In-stock items ordered before 2:00pm AEST on a business day are typically dispatched the same day. Orders placed after this time, or on weekends and public holidays, are dispatched the next business day. Sourced or imported items have lead times quoted at the time of order.

Freight & delivery

Freight is calculated at checkout or quoted separately for bulky, heavy, or oversized items. Delivery timeframes depend on destination and carrier. For deliveries to mine sites or remote locations, contact us to confirm access and freight arrangements. Title and risk in goods pass to you on delivery to the carrier, unless otherwise agreed in writing.

Freight-quoted items

Some large or heavy items are listed as 'freight quoted separately.' For these, we'll confirm the freight cost with you before dispatch and take payment for freight prior to shipping.

Returns

Our returns stance

We do not offer change-of-mind returns. Please choose carefully and contact us with any questions about specifications, compatibility, or suitability before you order — we're happy to help you get it right the first time.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged, or incorrect items

If an item arrives faulty, damaged, or not as described, contact us within [7] days of delivery with your order number and photos of the issue. We will assess the claim and, where a remedy is owed under the ACL, arrange a repair, replacement, or refund as appropriate. Do not dispose of or modify a faulty item before we've assessed it, as this may affect the remedy available.

Return process

1.      Email steve.brownell@cmsapac.com with your order number and a description and photos of the fault.

2.     We'll respond with an assessment and, if a return is required, return instructions.

3.     Approved remedies are processed once the item is received and inspected, or earlier where the ACL requires.

Used & marketplace equipment

Used equipment and items sold through the CMS Corequip marketplace are sold on an as-is basis, subject to separate terms. See our Marketplace Terms. Consumer guarantees under the ACL may still apply depending on the nature of the buyer and the transaction; the marketplace terms set out how sales between buyers and third-party sellers are handled.